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Refund/Cancellation Policy

Dear client,

We endeavour to provide you with the best online tutoring services in every academic field, academic consultancy, PTE Voucher sales & educational training. However, we also have a refund policy which would ensure that your payments are secure in case of non-receipt of services or in case of duplicate payment.. Also, when you book your session with us, we assume that you must have read and agreed to all the policies that have been stated.

We work to deliver the best quality to our clients. We follow the best practices to deliver quality solutions that help our clients. We firmly believe in truthfulness so we have crafted a fully transparent refund policy. Also, when you place an order on our website, we assume that you have read and agree to all the policies stated.

Refund/ cancellation policy will be applicable under certain conditions only. These are:

Refund Policy for PTE Voucher

    If you have puchased the voucher using the following link: PTE Exam Voucher . There is no refund in case you have redeemed the voucher code. Our internal team will verify each refund request thoroughly and if the team is not satisfied with the request then NO Refund will be processed. The voucher code is used or not, will be tested on Pearson PTE official website, if it is redeemed already on pearson PTE website then there will no refund.

  • You will get 70% of Refund if you provide UNUSED code to us within 30 days.
  • UNUSED code should be returned maximum 30 days after purchase. After that no refund request will be entertained
  • Refund will be credited to your bank account within 7-10 working days, or through the payment option you used for payment.
  • There is no REFUND of the amount if the voucher is USED
  • We only charge for PTE Voucher, We do not charge for Mock Tests, No Refund can be provided for the same.

Online Tutoring Request Cancellation by the client

  • We entertain the cancellation of service on the request of the client as For instance, a client books a service with us before the 24 hours of commencement time, then the following refund process would be initiated from our end.
  • If the client cancels the service request any time before 24 hours from the commencement of the service, then 100% of the amount would be refunded.
  • If the client cancels the service in between 18-24 hours before the commencement of the service, then 50% of the total amount would be refunded.
  • If the client cancels the service, before 6 hours of the commencement of the session, then no amount would be refunded.
  • We are not responsible for any charges that your bank will charge on the transaction.

Cancellation by us

  • If the session has been cancelled by us due to any unforeseen situation or could not find the best match tutors/experts according to the need, the total amount would be refunded to the client within 3 working days.
  • In addition to these refund/ cancellation policies, some additional terms and conditions are
  • Please make sure to go through each and every terms and conditions diligently, before booking a session with us.
  • In case, the client is not satisfied with the session/service, then we would provide them with one more session, at no additional cost.
  • In case, there is any additional requirement from the client, we would cater to them. However, additional cost might incur, based on the requirement.
  • We believe in maintaining the privacy of our clients. Thus, we would not share the contact details of our clients with anyone, except our subject specific experts or tutors.
  • In case of any unforeseen events, if we cancel the session, then we will reschedule the session at the time which suits both parties.

The terms and conditions, and refund policy are subject to change as per the guidelines of the management of MADELY PRO SALES, 2617/A, JYOTI NAGAR, KURUKSHETRA, Haryana. So, make sure to check the website for regular updates.

Page last updated: 01 June 2022